Azizi Developments’ digital transformation results in 98% end-user satisfaction

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Azizi Developments’ digital transformation results in 98% end-user satisfaction
Azizi Developments’ digital transformation results in 98% end-user satisfaction

  • The developer now innovates faster, collaborates more efficiently, and delivers higher value more resourcefully as a result of its digital transformation.  

Dubai, United Arab Emirates, 12 December 2021: Azizi Developments, a leading private developer in the UAE, has announced that its digital transformation has enhanced its services by enabling faster innovation, more efficient collaboration, and is yielding higher value in a more resourceful manner, leading to 98% end-user satisfaction. This transformation comes as part of Azizi’s drive to be part of the Fourth Industrial Revolution, which is leverages digitalisation and information technology.

Commenting on the recent digital transformation, Dr Syed Mahsud Ali, Chief Information Officer at Azizi Developments, said: “Organisations are realising that postponing their digital transformation puts them at risk of becoming irrelevant; this is especially true in times of disruption. At Azizi Developments, we have therefore made it our priority to be at the very forefront of digital innovation, and to thereby become more efficient and serve our customers better. Our digital transformation objectives are reducing OpEX, improving cashflow management, enhancing cybersecurity and helping us advance in our overall digital business transformation. Our quality of service is enriched, SLA violation are reduced, agility is increased, and productivity is improved, resulting in 23% net savings and a 29% uptick in ROI.” 

Beyond the impressively high end-user satisfaction rate, Azizi now also has an IT service availability of 99%, a 98% attack protection, 0% downtime due to security incidents, and a 63% cost reduction in IT spending, all surpassing industry standards and targets. 
As part of Azizi’s digital transformation, its new office building, which is planned to be 10 storeys tall, will be digitalised and capable of accommodating all of the developer’s current employees (over 800) as well as the additional planned new joiners (over 400).
Azizi’s new office space will be in proximity to Riviera, its flagship master-planned community in the heart of MBR City. Designed to introduce the French-Mediterranean lifestyle to Dubai, which is not merely about architectural art but also about a certain ‘joie de vivre’ — a celebration of life, an exultation of spirit, Riviera represents a new landmark destination that is both residential and commercial, with an abundance of retail space. Riviera features three districts: an extensive retail boulevard, the lagoon walk with artisan eateries and boutiques, and Les Jardins — a vast, lush-green social space. Azizi Developments' Sales Gallery can be visited on the 13th floor of the Conrad Hotel on Sheikh Zayed Road.